Help & Policies

Everything you need to know about ordering, delivery, returns and how we look after your information. Questions? Email connect@sexiecoffie.com and include your order number so we can help you faster.

Returns & refunds

Every bag of Sexie Coffie is roasted to order, and we want you to love it. If something isn't right, we'll make it right.

Problem with your order? If your coffee arrives damaged, faulty, incorrect or not as described, email connect@sexiecoffie.com within 7 days of delivery with your order number and a clear photo of the problem. We will replace the item or refund you at no cost to you. Please don't send anything back until we have confirmed how: we will give you return details when you contact us.

Changed your mind? Because our coffee is a fresh, roasted-to-order food product, we can't accept returns or give refunds for change of mind once an order has been roasted and dispatched. If you have ordered the wrong grind or blend, get in touch quickly and we will do our best to help before your order is roasted.

Your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing on this page limits those rights.

Shipping & delivery

We deliver Australia-wide. Standard shipping is free on orders of $50 or more, applied automatically at checkout. Standard delivery usually takes 3 to 5 business days. Every order is roasted fresh to order, so please allow a little extra time before it is dispatched. We currently deliver within Australia only.

If your order hasn't arrived when expected, or tracking shows it as delivered but you can't find it, email connect@sexiecoffie.com with your order number and we will investigate.

Subscriptions

Subscribe and save 10% on every delivery, with free shipping. You can skip, pause or cancel at any time before your next order is processed. To make a change, email connect@sexiecoffie.com with your order number and the email address used at checkout, or manage it through your customer account. Cancellations apply from your next scheduled delivery and there are no cancellation fees. Orders that have already been processed or dispatched can't be cancelled.

Gift cards

Gift cards are delivered by email and are redeemed at checkout. Treat your gift card code like cash and keep it safe. If you have trouble redeeming a gift card, email us with your order number and we will sort it out.

Terms of service

These terms apply to your use of this website and to every order you place with us. By using this site or placing an order, you agree to them.

Who we are. Sexie Coffie is operated by Food Consolidated Pty Ltd. You can contact us at connect@sexiecoffie.com.

Orders and prices. All prices are in Australian dollars. An order is confirmed when we send you an order confirmation email. We may cancel an order, and will refund you in full, if a product is unavailable or a price was shown in error.

Payment. Payments are processed securely by Shopify Payments. We never see or store your full card details.

Delivery, returns and subscriptions. These are set out in the sections above and form part of these terms.

Using this website. You agree to give us accurate information and to use this site lawfully. You must not misuse the site or attempt to interfere with its operation.

Our content. The Sexie Coffie name, logo, photos and text belong to us and may not be copied or reused without our written permission.

Limits on liability. To the extent the law allows, we are not liable for indirect or consequential loss arising from your use of this site or our products. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Changes. We may update these terms from time to time. The version on this page when you place your order is the one that applies to that order.

Governing law. These terms are governed by the laws of Queensland, Australia, and you agree to the non-exclusive jurisdiction of the courts of Queensland.

Privacy

We collect only the information we need to process your order, deliver it and answer your questions, such as your name, email, delivery address and order details. We don't sell your information. Payments are handled by Shopify Payments. You can read our full Privacy Policy, or email us to ask about, correct or delete your information.