Refund policy

If your coffee arrives damaged, faulty, incorrect or not as described, email connect@sexiecoffie.com within 7 days of delivery with your order number and a clear photo of the problem. We will replace the item or refund you at no cost to you. Please don't send anything back until we have confirmed how: we will give you return details when you contact us. Because our coffee is a fresh, roasted-to-order food product, we can't accept returns or give refunds for change of mind once an order has been roasted and dispatched. If you have ordered the wrong grind or blend, get in touch quickly and we will do our best to help before your order is roasted. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.